Frequently Asked Questions

SFX Weekender is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in – this can be either your driving licence, passport or bank card.

All adult guests are required to bring photo ID.

Doors open at 5pm Thursday 2 February 2012 if you have VIP access or purchased pre-party access. For everybody else (including day pass holders), the site opens at 10am on Friday 3 February and the show kicks off at 11am.

Guests will be expected to leave the site at midday on Sunday unless you have upgraded to VIP - if this is the case, checkout is at 3.00 pm.
If you choose to have the express check-out option you are free to leave when you are ready. If you take the express check-out option and damages are found after you have left we will be within our rights to charge you for any unreported damage caused. However, if you prefer for your room to be checked for damages, please advise main reception and we will send a security officer to check your apartment. Once checked, your card authorisation will be released and you are free to leave.  If you are booked info Silver or Gold accommodation there will be a supplement for late checkout should you require it.  Please contact the call centre on 08700 110034 for more details.

Yes, but to do so you will need a signing pass, at least for actors (comic creators and authors will sign for free). Signing passes are included in the price of the VIP package. If you book a Silver or Gold package, you can add as many signing passes to it as your party needs, at an additional £30 per person. Everyone with signing passes will have equal priority. Signing passes are not transferable from person to person. Once you have your signing pass, there will be no additional charges for obtaining signatures; BUT PLEASE NOTE printed photos of the actors or other signable items are not included. Your signing pass only entitles you to one signature per guest. Please note that we cannot guarantee that you will get any particular guest's signature - that's dependent on how long a guest is available to sign for, and the amount of demand for their signature. Authors and comic creators will sign autographs in a different area of the venue for free, although you may want to purchase one of their books.

We are now able to take deposits payments if bookings are made prior to 30 November 2011.  Deposits are £51 per person and balances will be due in by 30 November 2011. To pay balances, please contact us on 08700 11 00 34.

If you don't have anyone to share accommodation with then we can also arrange ticket-only packages that can be purchased per person. There are a limited number of apartments available for one person. If these are not showing as available online then contact us on 08700 110034

Two keys per apartment will be issued to you at check-in. Keys not handed back in to main reception at check-out will be charged at £5 per key.

Yes.

Alcohol will be served the whole time the arenas are open. If you do drink, don't drive - everything on site is within walking distance.

Yes. You can bring as much food as you like, but alcohol is limited to personal amounts. That’s 36 cans of beer or cider per person, or three litres of wine or spirits.

You have to be out of the arenas at closing time, which is around 2am each night. (Due to licensing restrictions, non-residents must be off site by midnight).

All names in the same booking reference will be allocated to the same apartment. For group bookings of eight people or more, please contact our call centre on 08700 110 034 who will request apartments close together for you. This is only a request and we can't guarantee to fulfil it.

No.

This is fine in the large main arena. In smaller sessions, please ask the moderator if it is okay. Filming is absolutely forbidden in the screening zone area.

No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.

To replace a wristband or lanyard that has been reported lost, there is a charge of £40. You will need to bring ID to main reception to be issued with a replacement.

Public access wi-fi is available at a charge in the main Weekender building.

All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner's risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle.  Day ticket holders may have to park outside of the site depending on the availability of space.

There will be a medic on site at all times. The medic's number will be displayed in all public areas, and they can also be called by security and reception staff.

You can hire fun equipment like pedal karts and bikes. There's also an arcade area on site. It's a short walk to Prestatyn town centre and other local beauty spots are a short drive away.

Most of the Weekender is fine for kids, though some of the screenings will only be suitable for grown-ups. Unfortunately, there are no child-minding facilities.

We have a limited amount of free child places and discounts - please refer to our terms and conditions. All children's places must be booked with our call centre on 08700 110 034.

Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.

A limited amount of daily tickets are now on sale. These are valid from midday until midnight (you will need to leave the site by midnight). Accommodation is not included in the daily ticket package. These can also be booked via our call centre 08700 110034 or at www.sfxweekender.com/tickets.

To make a cancellation, please email us at info@sfxweekender.com. See terms and conditions for cancellation charges.